Cookies & Privacy Policy

COOKIES POLICY

To offer you, the user, the best online experience we need to use selected cookies. These ensure we can offer you a more superior and personalised service without compromising your browsing experience. We use Cookies to help us understand our visitors and the content they are viewing thereby enabling us to ensure we tailor our website to meet all your needs.

How cookies work
Cookies are very small files that are placed on your computer. Our site does not store any information that would, on its own, allow us to identify individual users without their permission. Any cookies that may be used by our site are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties. Cookies are not harmful in any way.

How to remove or disable cookies
If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings in your browser. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility. Deleting our cookies or disabling future cookies won’t stop our website from working but it may reduce your user experience.

How we use cookies
eCommerce
As we are an online store, certain cookies are required in order for our shopping basket system to function. These cookies do not store any personal information about you, they only allow us to remember personal settings (such as a login or password) or to remember that you have placed an item or items into the shopping basket.

Google Analytics
We use Google Analytics – a service offered to websites all around the web by Google – to count visitors to our website. Google Analytics can also tell us things such as which pages are looked at the most and how long people stay on those pages, so that we can make sure our website is performing well and giving visitors the information they need.

The best up-to-date source of information about the cookies Google Analytics uses is on Google’s website.

Google have recently released a browser add-on which allows you to block any information from being sent to Google Analytics (opt-out). You can read more about this add-on and install it at the Google Analytics Opt-out Browser Add-on page. Currently the add-on supports Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera web browsers.

What Cookies do we use?
Below is a list of all the cookies we use on our website.

eCommerce
Name: woocommerce_items_in_cart
Typical content: randomly generated number
Expires: when user exits browser

Name: PHPSESSID
Typical content: randomly generated number
Expires: when user exits browser

Google Analytics
Name: _utma
Typical content: randomly generated number
Expires: 2 years

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmz
Typical content: randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search)
Expires: 6 months

 

PRIVACY POLICY

Who we are?
In this privacy policy references to “we”, “us” and “our” are to Cream to White. References to “our Website” or “the Website” are to www.creamtowhite.com.

What information we collect and how
The information we collect via the Website may include.

  • Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  • In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
  • Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  • Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
  • Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.

What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  • To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
  • In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:

Privacy
Cream to White of Scotland
Hazelbank West
Windyknowe Road
Galashiels
Selkirkshire
TD1 1RG
Scotland
United Kingdom

Other Websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.



our 2017 season highlights

bathrobes

relax in our luxurious bamboo bathrobes

candles

fill your home with scented candles handmade in scotland

duvet-sets

lazy bed days with our exquisite embroidered duvet sets