Terms & Conditions of Sale

We try to keep things simple, but it is important that you read the Terms & Conditions. By using our website and online shop, you have agreed to these terms.

PLACING AN ORDER

By placing an order with Cream to White of Scotland, you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact Customer Service before placing an order with us either by telephone +44 (0)1896 756640, by email at customer-service@creamtowhite.com. Calls to Customer Service may be recorded for training and monitoring purposes.

By placing an order via this website you are making an offer to Cream to White of Scotland to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Cream to White of Scotland for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Your credit or debit card account will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point, that they are despatched to you.

RIGHT OF REFUSAL

If your card issuer rejects payment for your order goods will not be dispatched to you. We reserve the right to decline any order and in all such cases a full refund of any payment made will be refunded directly to the purchasing cardholder’s card.

Prices and availability of goods are subject to change without notice.

DESCRIPTION OF GOODS

It is not practical to publish detailed specifications of all the products. All images and descriptions are for the sole purpose of giving an approximate description of the goods. If you require a fuller detailed specification, or to find out more about our products, give us a call +44 (0)1896 756640 or send an email to customer-service@creamtowhite.com and we will get back to you within 48 hours.

We take every care to ensure that the description and specification of our products are correct. Please note, specifications and descriptions of products on our website are not intended to be binding and are intended only to give a general description of the products. We will not accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

DELIVERY

A delivery charge will be added to your order value.

We try to offer a prompt, value-for-money service and this is reflected in our keen delivery pricing, and a returns policy that means you can buy with confidence. We offer a fixed-price delivery fee, or free delivery for UK orders over £200.

Standard UK, Europe and Scandinavia Delivery: £6.95 or FREE with orders over £200 (UK only)
Rest of World Delivery: £25.00

We deliver from Monday to Friday (excluding Bank and Public holidays).

The Delivery Courier may ask for a signature on delivery.

For goods delivered outside the UK, you will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

We aim to deliver your goods within 5 working days from receipt of your order (subject to stock availability). In the event that a particular item is temporarily out of stock, we will advise you accordingly and provide an estimated delivery date.

If you need something in a hurry, please get in touch by emailing us at customer-service@creamtowhite.com and let us know. There may be a small additional shipping fee, but we’ll do our best to help you.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

We make every effort to get goods to you as rapidly as possible, however if the item is out of stock or is going to be delayed in any way then we will notify you by email. You will always be emailed with the option to cancel if you would rather not wait.

You may cancel your purchase of goods by notifying Cream to White of Scotland either by email within 2 days of your order being placed. In such cases a full refund will be made to the purchaser’s Credit / Debit Card within 28 days.

RETURNS

If you are not entirely happy with the products that you have chosen you may return them to us within 28 days of receipt. Items can be returned outside this period if they are found to be faulty but please take extra care to read our Product Care Information and specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed or the damage caused to the product is clearly due to wear and tear or misuse.
Risk in any Product shall pass to the Customer upon delivery. It shall be the responsibility of the customer to insure products against all risks from the time of delivery.

Please note that if you return an item, this will be at your own cost. The returned goods must be in new, unused, and unworn condition and in its original packaging.

Note: if you fail to take reasonable care of the goods, Cream to White of Scotland reserve the right not to accept the return.

Please note proof of postage is not proof of delivery: You should return faulty goods directly to us immediately upon receipt.

If you need to return any item, please package securely in the original packaging (enclose your proof of purchase) and send to:
Cream to White of Scotland
Hazelbank West
Windyknowe Road
Galashiels
Scotland, United Kingdom
TD1 1RG

Or, you can bring to our shop at:
Cream to White at Chic Interiors
1 Palma Place
Melrose
Scotland, United Kingdom
TD6 9RP

The returned goods must be in new, unused, and unworn condition and in its original packaging. Note: if you fail to take reasonable care of the goods, Cream to White of Scotland reserve the right not to accept the return.

Please note proof of postage is not proof of delivery: You should return faulty goods directly to us immediately upon receipt.

PRICES

All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate.

DISCLAIMER & LIMITATIONS OF LIABILITY

Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.

These Terms and Conditions shall be governed by and construed in accordance with the law of Scotland and the parties hereby submit to the exclusive jurisdiction of the Scottish courts.

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect, as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

PRESS

For any press enquiries, releases, image requests and product loans please contact: press@creamtowhite.com

Cream to White of Scotland
Hazelbank West
Windyknowe Road
Galashiels
Scotland, United Kingdom
TD1 1RG

Tel: +44 (0)1896 756640
Mob: +44 (0)7977 542501



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